Position Available
Credit Card Servicing Team Lead in Covington, LA
Position Description
Position: Credit Card Servicing Team Lead; Department: Credit Card Servicing; Reporting to: Credit Card Servicing Manager. General Position Scope: Providing essential support to the Credit Card Servicing Manager and Credit Card Servicing Department. Assist in leading and supporting the daily operations of the credit card team, ensuring efficient transaction processing, excellent customer service, and adherence to regulatory guidelines. Duties and Responsibilities: 1) Assist the Credit Card Servicing Manager in the day-to-day operations of the Credit Card Servicing team. 2) Transaction Processing and Customer Service: Ensure timely and accurate processing of credit card transactions, payments, and refunds. Handle escalated customer inquiries, complaints, and disputes to ensure prompt and satisfactory resolutions. Monitor and process payments. Reconcile Credit Card accounts, research and resolve daily reconciliation issues/outages of department general ledger and DDA accounts. Monitor, process and/or verify all new account setups and maintenance. Maintain and archive credit card customer files and daily maintenance request. Report monitoring and distribution. Monitor, research and resolve online customer credit card issues. Research and resolve maintenance and monetary exceptions/errors and reconcilement outages. 3) Assist with special projects related to the Credit Card Servicing department. 4) Product Development and Implementation: Assist manager in working with marketing, vendors, and operations teams to bring any new credit card product concepts to life. As directed by manager, oversee the implementation process as it relates to operations/servicing. Ensuring timely delivery, and coordinating testing and quality assurance efforts. Support manager to ensure that all credit card operations products comply with relevant regulatory guidelines and industry standards. Implement risk management strategies to safeguard customer data and prevent potential fraud. Collaborate with the marketing team to create effective product launch plans and promotional materials. Assist in communicating product features and benefits to internal teams and external stakeholders. Track the performance of credit card operations products and collect customer feedback to share with marketing and other stakeholders. 5) Compliance and Risk Management: Assist in maintaining compliance with industry regulations and internal policies. Work with the team to implement risk management strategies to prevent fraud and protect customer data. Assist with Credit Card Fraud Monitoring and Investigations. 6) Process Improvement: Collaborate with the Credit Card Servicing Manager to analyze operational processes and identify areas for improvement. Contribute to the development and implementation of process enhancements to increase efficiency. 7) Reporting and Analysis: Assist manager to generate operational reports and performance metrics for review and analysis. Assist manager to utilize data-driven insights to make informed decisions and propose actionable recommendations. 8) Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. 9) Complete required compliance training and adhere to the Bank’s standard of conduct. 10) Performs other duties as assigned. Position Requirements: Bachelor’s degree in business or finance, or a related filed (or equivalent experience). A minimum of 4 years work experience in credit card services, with 2 years at team lead or senior representative level. Strong knowledge of credit card operations including industry regulations. Excellent organization and multitasking abilities to handle various tasks simultaneously and meet required deadlines. Excellent communication and interpersonal skills. Excellent project management skills. General knowledge of bank compliance regulations as they apply to credit card administration. Excellent computer experience with Microsoft Office Suite, to include Excel, Word, and Outlook. Proficiency in using relevant software and tools for reporting and data analysis. Analytical mindset with problem-solving capabilities to address operational challenges. Work outside of regular business hours, as deemed necessary. Equal Opportunity Employer. Member FDIC.
Expiration Date
5/27/2024
How to Apply
Apply online.